Privacy Policy
Introduction to Privacy Policy
This privacy policy (the "PRIVACY POLICY") applies to your use of the website of Zauvijek hosted at Zauvijek.in, the Services (as defined under the Zauvijek "Terms of Use") and Zauvijek applications on mobile platforms (Android, Blackberry, Windows Phone, iOS etc.) (collectively ("Zauvijek" or "WEBSITE")), but does not apply to any third party websites that may be linked to them, or any relationships you may have with the businesses listed on Zauvijek.
Information we collect and how we use it
We collect, receive and store your Personal Information. If you provide your third-party account credentials ("THIRD PARTY ACCOUNT INFORMATION") to us, you understand that some content and information in those accounts may be transmitted to your account with us if you authorise such transmissions and that Third Party Account Information transmitted to us shall be covered by this Privacy Policy. You may opt to not provide us with certain information, however that will restrict you from registering with us or availing some of our features and services.
Account information of Merchants
If you create an account to take advantage of the full range of services offered on Zauvijek, we ask for and record Personal Information such as your name, email address and mobile number. We may collect and store your Sensitive Personal Data or Information (such as any financial information including inter alia credit card, debit card details, bank account and know your customer ("KYC") documents as per RBI regulations and any other information as may be applicable) that the User may opt to save in the User account created with Zauvijek]. We use your email address to send you updates, news, and newsletters (if you willingly subscribe to the newsletter during signup, or anytime after signup) and contact you on behalf of other Users (such other Users who send you friend requests, personal messages, or other social collaboration based events). [If you do not want to receive communications from us that are not relevant to you or your use of our services, please click on the unsubscribe link provided at the bottom of such e-mails sent to you by us. We use your mobile numbers to send you transaction alerts and SMS alerts based on your preferences. If you do not wish to receive such SMSs from us, please notify us at Zauvijek.in/support to stop receiving SMSs from us. Zauvijek assures that your Personal Information will not be made public or sold to any third party.
Customer Information
We also store customer information of customers such as address, mobile number, Third Party Wallet details, Card Details and email address making payments through Zauvijek checkouts. However, only when customer chooses to share the information on the businesses powered with Zauvijek applications we share the information to respective businesses. However, Zauvijek is not liable in any way for any misuse of this information by the business or people related to the businesses to whom the information is shared by the customer.
Activity
We record information relating to your use of Zauvijek, such as the searches you undertake, the pages you view, your browser type, IP address, location, requested URL, referring URL, and timestamp information. We use this type of information to administer Zauvijek and provide the highest possible level of security and service to you. We also use this information in the aggregate to perform statistical analyses of User behavior and characteristics in order to measure interest in and use of the various areas of Zauvijek. However, you cannot be identified from this aggregate information.
Cookies
We send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. The term "cookies" refers to small pieces of information that a website sends to your computer's hard drive while you are viewing the site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). Persistent cookies can be removed by following your browser help file directions. If you choose to disable cookies, some areas of Zauvijek may not work properly or at all. Zauvijek uses third party tools, who may collect anonymous information about your visits to Zauvijek using cookies, and interaction with Zauvijek products and services. Such third parties may also use information about your visits to Zauvijek products and services and other web sites to target advertisements for Zauvijeks products and services. No Personal Information is collected or used in this process. These third parties do not know or have access to the name, phone number, address, email address, or any Personal Information about Zauvijek's Users. Zauvijek Users can opt-out of sharing this information with third parties by deactivating cookies, the process of which varies from browser to browser. Please refer to the help file of your browser to understand the process of deactivating cookies on your browser.
Enforcement
We may use the information we collect in connection with your use of Zauvijek (including your Personal Information) in order to investigate, enforce, and apply our terms and conditions and Privacy Policy.
Transfer of information
We do not share your Personal Information with any third party apart from financial institutions such as banks, RBI or other regulatory agencies (as may be required) and to provide you with services that we offer through Zauvijek, conduct quality assurance testing, facilitate creation of accounts, provide technical and customer support, or provide specific services, such as synchronization of your contacts with other software applications, in accordance with your instructions. These third parties are required not to use your Personal Information other than to provide the services requested by you.
Links
References on this Website to any names, marks, products or services of third parties or hyperlinks to third party websites or information are provided solely for your convenience and do not in any way constitute or imply our endorsement, sponsorship or recommendation of the third party, information, product or service. Except as set forth herein, we do not share your Personal Information with those third parties, and are not responsible for their privacy practices. We suggest you read the privacy policies on all such third party websites.
User access of Personal Information
As a registered Zauvijek User, you can modify some of your Personal Information and your privacy preferences by accessing the "Account" section of this Website.
Security
Your account is password protected. We use industry standard measures to protect the Personal Information that is stored in our database. We follow industry standard best practices on Information Security, as also mentioned in our website. We limit the access to your Personal Information to those employees and contractors who need access to perform their job function, such as our customer service personnel. If you have any questions about the security on Zauvijek, please contact us at
Terms and modifications to this Privacy Policy
Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. These changes will be effective immediately on the Users of Zauvijek. Please note that at all times you are responsible for updating your Personal Information, including to provide us with your most current e-mail address.
Applicable law
Your use of this Website will be governed by and construed in accordance with the laws of India. The users agree that any legal action or proceedings arising out of your use may be brought exclusively to competent courts/ tribunals having jurisdiction in Bengaluru in India and irrevocably submit themselves to the jurisdiction of such courts/ tribunals.
Complaints and Grievance Redressal
If you contact us to provide feedback, register a complaint, or ask a question, we will record any Personal Information and other content that you provide in your communication so that we can effectively respond to your communication. Any complaints or concerns in relation to your Personal Information or content of this Website or any dispute or breach of confidentiality or any proprietary rights of User during use of the Website or any intellectual property of any User should be immediately informed to the Grievance cum Nodal Officer at the co-ordinates mentioned below in writing or by way of raising a grievance ticket through the hyperlink mentioned below: